Frequently Asked Questions

Absolute Nootropics offers prices lower than others due to our ability to synthesize research chemicals in our on-site labs. We are also distributors for some of the top online retailers. This gives us an advantageous market position. Our vertical integration and high volume enable us to lower prices much more effectively than the competition.

All orders go through our fraud detection system to ensure a safe and secure shopping environment. We are also verifying the payment has been received. If it has been 3-4 business days and your order has not confirmed, please reach out to us as there may be an issue with payment. If you submitted an order and selected eCheck as the payment method, please allow 5-7 business days (in some cases longer) for verification and processing. This is for fraud prevention or potential typos in the payment details.

Unfortunately, we cannot apply discounts after your order is placed. You can use the code on your next order. If you were issued a unique coupon code and it has expired, please reach out to us and include the code so that we can extend the date for use. Most coupons are not stackable, therefore you may not be able to use multiple coupon codes and additional discounts on one order.

The post office does a great job with millions of packages, on occasion a package may encounter being mishandled. If you are the unlikely recipient of such a misfortune, please contact us immediately with:

  1. Your order number in the subject line –Shorted/Damaged
    • Ex: ORDER#123456 – Shorted/Damaged
  2. Clear and visible Photo documentation of the following:
    • Packaging
    • Paper insert
    • Packing slip (if applicable)
    • Product
  3. Please ensure you send us photos and a description of the issue
  4. Send email to info@absolutenootropics.com

Please ensure all steps are complete prior to emailing us. This will ensure your request receives a response in a timely manner. If we do not receive all the proper information outlined above, we will not be able to remedy the situation quickly. We understand that the situation is unfortunate; we stand by our product and commitment to our customers. Please Note: We document all claims and review them prior to providing a resolution

To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

Account

If you have forgotten your password you will be able to reset it below.

Reset Password

To view your past orders, click Login at the top the website. Once logged in, the website takes you to your My Account page, where you will be able to view your previous orders. After an order, a confirmation email is sent to the email address provided. If you placed an order as a guest and have not received a confirmation of your order, please contact us. Your email address might have been entered incorrectly during checkout.

Our products are manufactured, labeled and sold for laboratory use only. They are NOT to be used for diagnostic purposes in food, drugs, medical devices or cosmetics for humans, or on animals, or for any commercial purpose. It is our commitment to uphold the law; we will reject and refuse sale if we believe there is potential for the misuse of the products. Those in violation will be suspended from viewing and ordering from Absolute Nootropics.

Products

We have equity in three labs, two abroad and one in the US.

Yes, we do on some compounds! Contact us with your questions and we will be happy to assist.

The products for sale on absolutenootropics.com are not for human consumption. The products on this site are intended for research purposes only by research institutions. The terms and conditions you agree upon when checking out state that when purchasing these products, you are confirming you are a valid research institution.

We take purity testing protocols very seriously. We purity test each batch our labs produce, and if it does not meet the minimum criteria for purity threshold it is rejected/destroyed. That threshold is 99.6% for most compounds; we also push for higher percentages with a few other compounds due to their nature, but nothing in our inventory is below 99.6% and most of our compounds are 99.9%. From the point of origin (our labs), product is shipped to our distribution office in large batches. Once it is received at our distribution office, we send small samples of each batch to one of a variety of independent labs. We do this to establish a checks and balances system, allowing us to compare to our original HPLC test against the independent test. This creates transparency, as well as ensures quality is consistent. Once that is verified, the batch is approved and available for sale to public/private research institutions and organizations.

Absolutely not. A flavored product would imply that it is for consumption, and our compounds are not for human consumption.

Not at this time. We are currently looking into this option and might include scoops at a later date.

If you want accuracy, yes you do. Scoops measure volume and scales measure weight. This can be significant when working with different compounds. It is highly recommended to use a milligram scale for accurate measurements.

We certainly DO NOT use DMSO in our solutions and never have. We are 100% opposed to DMSO in any of our solutions because it is considered to be toxic. None of our solutions have DMSO as a component. We do not use propylene glycol (which is cheap, used by many and considered to be slightly toxic). We use high grade polyethylene glycol (a.k.a. PEG, which is what the medical industry uses) in congruence with ethyl alcohol and a proportion of deionized H2O. All of our solutions have a varying ratio of PEG 300 or PEG 600, ethyl alcohol, deionized H2O or distilled H2O.

All of our solutions come with a 1 mL transfer pipette. The pipette is marked and has increments of 0.25, 0.5, 0.75, and 1. The compound’s label has the mg per mL for each solution.

Shipping

Yes we do, on orders over $150 and sent to any address in the USA.

Domestic US Shipping Only

  • Orders under $150 = $9
  • Orders over $150 = Free Priority Shipping
  • Upgraded Expedited Options
    • Priority Mail Express – 1-2 Business Days: $28

International shipping

  • Rates vary from the two options to choose from:
    • Priority & Express – Once your address is entered on our checkout form shipping cost will be calculated.

No, we offer USPS Priority Express shipping for USA orders. Priority Express takes 1–2 business days, but it is not always guaranteed next day delivery. This is the fastest shipping option available from USPS, and that is what is offered as upgraded shipping if you do not want it sent first class.

Our packaging is nondescriptive and there are no markings that suggest the contents. The shipping label does not mention Absolute Nootropics. We use plain shipping materials including plain padded envelopes, and USPS flat rate packaging.

Tracking numbers can take up to 48 hours to update in the USPS system. We ship Monday–Friday. We do not ship weekends. If you place an order on a Saturday and get a tracking number, it will not show up on usps.com until Monday night. If it has been two business days and you have not received tracking information, please contact us.

Check the delivery status via the emailed USPS tracking number. If the package was undeliverable and it is being sent back to us, we will not reship it for free if there were errors that you put in the address. Additionally, USPS delivery speed has been affected by budget cuts from the US government. We still ship as soon as we possibly can (within 24 hours with the exception of weekends/holidays). The delivery times of USPS have changed, but our level of service has not.

The fastest way to locate your tracking number is to log into your account and view your orders. Please follow these instructions:

  1. Log into your account
  2. Click View Orders
  3. Open your most recent order
  4. Your tracking number will be in the order

If your tracking status says delivered, Absolute Nootropics cannot accept responsibility for your lost package(s).

A few things to check:

  • Check where your regular mail is delivered. The USPS tracking link will say where the package was delivered (i.e mailbox, parcel locker, mailroom etc.)
  • Look around the delivery location – the package is usually mixed in with or hidden in your regular mail
  • Check with anyone else that may have access to your mailbox or mail room area (i.e. roommates, family members, neighbor, etc) .
  • See if someone else accepted the delivery (i.e. front office staff, HOA, concierge, neighbor, etc.)

If you’ve checked all possible places your mail could be, you’ll need to contact or visit your local USPS Post Office (or local mail courier for international orders) as they will be able to assist you with locating the package. Please bring or have your tracking number and they will assist you in locating it. If you are certain your mail has been stolen, we require proof that a claim has been made with USPS (or local carrier for international orders) and a police report stating the date of stolen mail in order to consider reshipping.

Orders

Yes! We can make changes to orders, but ONLY if your order has not processed or completed. We make every effort to fill and ship orders as quickly as possible. Types of changes:

  • Shipping address (this will require a form to be filled out and signed)
  • Substitute product
  • Remove product
  • Add product

Contact us before making another order, and we will combine the order if it has not already packed and shipped. We will not refund the additional shipping fee if you made a second purchase without contacting us first to manually add the item. See the orders FAQs below for shipping times to see if you can add items.

We cannot promise that we can intercept the order if it’s already been processed; however, do not hesitate to contact us to see what we can do.

If a product is missing from your order, please contact us. Once we verify the legitimacy of the claim we will send the missing item to you. All orders are documented and all shipments are video taped while they are being packaged and sealed prior to shipping to avoid any fraudulent claims.

Check your spam/junk folder, it might be there. If not, this is an issue with the email address on your order and/or account being incorrect. If you checked out as a guest, it is very likely there is a typo in your email address. Choose one of the following and proceed: If you cannot log in and/or checked out as a guest:

  1. Email us through the contact form

If you are still logged in:

  1. Login
  2.  Click My Account
  3. Click Edit under Billing Address
  4. Update your email address
  5. Click Save

Feel free to contact us directly if you have any additional questions.