Frequently Asked Questions
I forgot my password, how do I reset it?
If you have forgotten your password you will be able to reset it below.
How do I modify an order?
Yes! We can make changes to orders, but ONLY if your order has not processed or completed. We make every effort to fill and ship orders as quickly as possible. Types of changes:
- Shipping address (this will require a form to be filled out and signed)
- Substitute product
- Remove product
- Add product
How do I track an order?
To track your order please visit the order "Order Tracking" page and enter your Order ID in the box and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
How do I cancel my order?
We cannot promise that we can intercept the order if it’s already been processed; however, do not hesitate to contact us to see what we can do.
Why is my order on hold?
All orders go through our fraud detection system to ensure a safe and secure shopping environment. We are also verifying the payment has been received. If it has been 3-4 business days and your order has not confirmed, please reach out to us as there may be an issue with payment.