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    Frequently Asked Questions

    All orders go through our fraud detection system to ensure a safe and secure shopping environment. We are also verifying the payment has been received. If it has been 3-4 business days and your order has not confirmed, please reach out to us as there may be an issue with payment. If you submitted an order and selected eCheck as the payment method, please allow 5-7 business days (in some cases longer) for verification and processing. This is for fraud prevention or potential typos in the payment details.
    Unfortunately, we cannot apply discounts after your order is placed. You can use the code on your next order. If you were issued a unique coupon code and it has expired, please reach out to us and include the code so that we can extend the date for use. Most coupons are not stackable, therefore you may not be able to use multiple coupon codes and additional discounts on one order.
    To view your past orders, click Login at the top the website. Once logged in, the website takes you to your My Account page, where you will be able to view your previous orders. After an order, a confirmation email is sent to the email address provided. If you placed an order as a guest and have not received a confirmation of your order, please contact us. Your email address might have been entered incorrectly during checkout.
    Yes we do, on orders over $150 and sent to any address in the USA.